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If you have not received a call from IBM in what you would consider a
reasonable time, (remember SEV 1 (system down) times are two hours) then
call in again referencing the existing PMR and ask for the duty manager to
explain the situation. The duty manager can expedite things if warranted.

Jim Oberholtzer
CEO/Chief Technical Architect
Agile Technology Architects

On Tue, Dec 5, 2017 at 9:50 AM, Warren Schultz <
WSchultz@xxxxxxxxxxxxxxxxxxxxxx> wrote:

After applying some PTFs to our IBMi machine, we started having problems
with embedded SQL that we did not have before. We've tried to contact
support, but cannot seem to get someone to call or email us.

This is NOT the way to treat a longtime loyal customer. Any suggestions?

Warren Schultz
Senior Systems Analyst
American Foods Group
Phone: 920-436-6472

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