Re: RDi 9.5

I know that for IBM i PMRs, authorization is limited to what the
organization has set up. But RDi support is not covered under the same
contract., Every copy comes with service and support--either the initial
12 months of support or through additional continuing paid support.
Shouldn't everyone who has an RDi license be authorized to open PMRs for
RDi?

Under our main SWMA, we have two authorized users to open service
requests. This covers support for a plethora of things--and effectively,
for a lot of users. (It even includes support for a large number of
Rational Development Studio (is that what it's called anymore?). RDi
support increases geometrically with each licensed user.

That said, I understand there could be some logistics for IBM to set up
individual support--RDi is different.. (Most support is via the main SWMA
contract.) Since RDi requires separate support, I think any licensed user
should be able to do it. (And I am appreciative of the fact that our RDi
support agreements grant us the right to any fix packs or new releases.)

Just my 2-cents worth,
Michael Quigley
Computer Services
The Way International
www.TheWay.org

(Disclaimer: I happen to be authorized as one of our organizations people
to start service requests so this isn't an issue for me. My interest is in
supporting others needs. That and it would make it easier for me if our
other RDi users could work with their own service requests.)

"WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxx> wrote on 11/27/2015 01:00:02 PM:

----- Message from "Edmund Reinhardt" <edmund.reinhardt@xxxxxxxxxx>
on Thu, 26 Nov 2015 14:17:04 -0500 -----

To:

Rational Developer for IBM i / Websphere Development Studio Client
for System i & iSeries <wdsci-l@xxxxxxxxxxxx>

Subject:

Re: [WDSCI-L] RDi 9.5


To clarify, any old IBM ID is sufficient to install an update to RDi.
For opening a PMR the IBM ID does have to be authorized.




From: Buck Calabro <kc2hiz@xxxxxxxxx>
To: wdsci-l@xxxxxxxxxxxx
Date: 11/25/2015 02:03 PM
Subject: Re: [WDSCI-L] RDi 9.5
Sent by: "WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxx>



On 11/25/2015 1:09 PM, Edmund Reinhardt wrote:

This release is not yet public. So at this point, those who open

relevant

PMRs are getting it.
Once it is public you can simply check "Help->Check for Rational

Developer

for i Updates" to get it.

Eric, is there any requirements on the IBM ID used to get the updates?

I

didn't think so.

I think the underlying problem is that many developers who use RDi have
an IBM ID which is not authorised to submit a PMR. In that respect,
there are two classes of IBM ID: one is linked to a company and is
authorised to submit service requests, and one is for the general
public. ish.

--
--buck