|
as
Hi Greg, here is a response from our product manager.
HTH
Edmund
x-----------------------------------------------------------------------x
Hi Greg,
Rational Developer for i (RDi) is a type of product that IBM categorizes
"distributed software" -- a stand-alone software product with its owndistributed
maintenance agreement. IBM markets a portfolio of thousands of
software products. The Passport Advantage system is our infrastructure(a
designed to fulfill this type of software. Accordingly Passport was
designed with the capability to generate maintenance renewal quotes for
distributed software.
The "AAS" system that Edmund referred to, is infrastructure designed for
fulfilling hardware systems and their associated, so-called "entitled
software" (OS, compilers, etc.) which together fall under a group
maintenance agreement that is associated with the system's serial number
construct that Passport is completely unable to deal with). Throughoutits
decades of service, the AAS system has **never** had the ability towould
generate renewal reminders for distributed software. And for most (I
venture 99%+) of our customers who fulfill product through AAS, this hasit
never been an issue. Thus there is not a compelling business case for
making the costly and potentially disruptive investment in AAS to enable
to generate distributed software renewal quotes.and
RDi is a special case. It is one of a very small number of distributed
software products that we've chosen to enable for sale through both AAS
Passport. You've experienced the one major drawback of that choice. Soinclude
why did we choose to do it? Because there is a compelling business case
that outweighs the drawback: it enables our systems remarketers to
the modern development tools when they sell IBM i systems, withoutforcing
their customers to hold their product entitlements in two different IBMand
fulfillment systems.
In defense of the software entitlement person you spoke with: in large
complex companies like IBM, specialization is unavoidable. That includesthe
specialization of systems, as I just described. Also specialization of
skills. Likely the person you spoke to is not an "idiot" but instead a
"specialist", trained to support distributed software products and
knowledgeable about Passport, yet perhaps completely unaware of AAS'
existence. RDi, while "dual pipe enabled" as I have just described, is
still considered distributed software. So a distributed software
specialist is likely to be the first person you'll be routed to with
questions about it.
So to summarize:
Your concern has been heard and acknowledged
I apologize that a business case cannot be made for resolving it in
manner that you might prefer (i.e. an extensive investment inmodifying
the AAS infrastructure). This has nothing to do with off-shoring ordecision
what-have-you, it is simply the outcome of a reasoned business
that required us to weigh some trade-offsfrom
You do have choices regarding who you purchase RDi from. That choice
will determine which infrastructure the product will be fulfilled
the
When you fulfill RDi through the hardware distribution channel and
AAS infrastructure that supports it, you are then responsible to setup
your own reminders of when your RDi maintenance agreements will comeup
for renewalhave
Or, if you currently hold RDi entitlements in AAS and would like to
them moved to Passport, you may request an entitlements migration.Fair
warnings:properly
a) you'll start with RDi Client Support (so the issue gets
tracked as a PMR), and then it may take a few "hops" to find andhave
engage the right person who'll know how to help you with this
b) there will be paperwork involved (because, for example, you
never previously accepted the Passport Advantage legal T&Csrelative
to your RDi purchase(s)<wdsci-l@xxxxxxxxxxxx>
c) all of your other IBM i-related software (e.g. compilers) and
hardware entitlements will remain in AAS (because it is the only
infrastructure capable of fulfilling those product types).
Thanks,
Bill
_________________________________________________________________
William T. Smith
Senior Product Lines Manager:
- Rational Application Developer
- Rational Developer for i and Rational Development Studio for i
- Rational Asset Manager
- Rational Professional Bundle
IBM | Systems | Middleware | Product Management and Design
(720) 430-9889 | t/l 912-9889 / (971) 207-2499 (mobile) /
smithtw@xxxxxxxxxx
From: Greg Wilburn <gwilburn@xxxxxxxxxxxxxxxxxxxxxxx>
To: "'Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries'"
Date: 08/12/2015 01:46 PMinteractive debug
Subject: Re: [WDSCI-L] Fw: RDi stops responding during
Sent by: "WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxx>basically
Pretty sad when IBM is struggling to increase revenue and they're
ignoring money already on the table. Makes me wonder where else this is
happening.
It just seems so difficult to deal with them anymore.... they (IBM) take
the easiest thing and make it so difficult.
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