Re: Fw: RDi stops responding during interactive debug

Reply below . . .

"WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxx> wrote on 08/12/2015 04:51:52 PM:

----- Message from Greg Wilburn <gwilburn@xxxxxxxxxxxxxxxxxxxxxxx>
on Wed, 12 Aug 2015 20:51:07 +0000 -----

To:

"Rational Developer for IBM i / Websphere Development Studio Client
for System i & iSeries" <wdsci-l@xxxxxxxxxxxx>

cc:

William T Smith <smithtw@xxxxxxxxxx>

Subject:

Re: [WDSCI-L] Fw: RDi stops responding during interactive debug

Wow... thank you for reinforcing my point. As a customer, how can
we voice our concern?

Purchasing software and associated annual maintenance could not
possibly be any more difficult.

I look forward to the new Redbook: "An Interactive Guide to
Alienating Your Customers"

;)

There are few channels to really reach anyone at IBM who could/would
listen and could make a difference in this. Fortunately, we have someone
in our office that tracks all IT-related contracts. She starts the process
of support renewal well in advance. I think we also work with one of the
business partners who tracks it and sends us notice. There used to be a
publicized e-mail address/web-contact form for Sam Palmisano. The page is
still active (https://www.ibm.com/scripts/contact/contact/zz/en/sjp/), but
I don't know how much help he would be. it took a while, but I finally
found the equivalent page for Gini Rometty:
http://www.ibm.com/scripts/contact/contact/zz/en/ginni/

I would say send a message to her with your concerns. She may or may not
ever read it, but it just might get someone's attention that can work to
start rectifying the situation.

Michael Quigley
Computer Services
The Way International
www.TheWay.org