The infocenter help server has been restarted so remote help should be
working fine now...
Mike Hockings, M.Eng., P.Eng.
IBM Rational Developer for System z and Power Systems Software Technical
Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199
From: Edmund Reinhardt/Toronto/IBM@IBMCA
To: Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries <wdsci-l@xxxxxxxxxxxx>,
Date: 2014-03-05 16:37
Subject: Re: [WDSCI-L] RDi 9.0.1 - Help index corrupt?
Sent by: wdsci-l-bounces@xxxxxxxxxxxx
Hello Thomas,
I appreciate your in depth technical analysis.
We have a PMR in this space PMR 65970,082,000
But if you open a PMR as well, we might be able to get more technical
insight into this problem. The developer is still struggling with getting
to the root of it. The solution I proposed works for most, but if it does
not work for you, the best thing is to open a PMR, because you might have a
unique situation.
Regards,
Edmund (E.H.) Reinhardt
Technical Architect for Rational Developer for i
Phone: 1-905-413-3125 | Home: 1-905-854-6195
IBM
E-mail: edmund.reinhardt@xxxxxxxxxx
RDi YouTube: 8200
Warden Ave
www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501 Markham, ON
L6G 1C7
Find me on: LinkedIn:
Canada
http://ca.linkedin.com/in/edmundreinhardt/
From: thomas.raddatz@xxxxxx
To: wdsci-l@xxxxxxxxxxxx,
Date: 05/03/2014 01:41 PM
Subject: Re: [WDSCI-L] RDi 9.0.1 - Help index corrupt?
Sent by: wdsci-l-bounces@xxxxxxxxxxxx
I also carefully followed Edmund's instructions but with no success. Here
is what I did and how it ended up:
a) Renamed directory, new name:
"c:\Programme_x86\IBM\SDP_090\configuration\com.ibm.ut.help.common_backup\"
b) Renamed file, new name:
"c:\workspaces\rdp_090\workspace\.metadata\.plugins
\org.eclipse.core.runtime\.settings\org.eclipse.help.base.prefs.backup"
c) Started RDi 9.0.1.
d) Selected "Help -> Help Contents"
Result:
a) The two files (added.ics, common.ics) of the directory are the same,
except for their timestamps.
b) "delete.ini" (0 bytes) does not exist any longer.
c) The content of "org.eclipse.help.base.prefs" changed:
Old:
always_external_browser=false
bookmarks=,/com.ibm.lpex.doc.user/ref/rlscmds.htm|Default editor
commands,/org.eclipse.rse.doc.isv/guide/plugin/popup.html|Plugging In
Popup Menu
Actions,/org.eclipse.rse.doc.isv/guide/tutorial/popup.html|Creating a
Remote Resource Popup Menu
Action,/org.eclipse.rse.doc.isv/guide/plugin/other.html|Other Relevant
Extension
Points,/com.ibm.etools.iseries.rse.doc/topics/revformat.html|Events File
format
dialog_infopop=false
eclipse.preferences.version=1
help_view_open_mode=in_place
remoteHelpHost=pic.dhe.ibm.com,127.0.0.1
remoteHelpICEnabled=true,false
remoteHelpName=Rational Developer for i,Local
remoteHelpOn=true
remoteHelpPath=/infocenter/iadthelp/v9,/help
remoteHelpPort=80,63650
remoteHelpPreferred=true
remoteHelpProtocol=http,http
scope=
search_from_browser=false
showSearchCategoriesWebapp=true
window_infopop=false
workingSet=
New:
eclipse.preferences.version=1
remoteHelpHost=pic.dhe.ibm.com,127.0.0.1
remoteHelpICEnabled=true,false
remoteHelpName=Rational Developer for i,Local
remoteHelpOn=true
remoteHelpPath=/infocenter/iadthelp/v9,/help
remoteHelpPort=80,63650
remoteHelpPreferred=true
remoteHelpProtocol=http,http
scope=
Eventually nothing important changed. Same bug, but bookmarks are gone.
Thomas.
wdsci-l-bounces@xxxxxxxxxxxx schrieb am 05.03.2014 15:21:10:
Von: Barry_Colson@xxxxxxx
An: WDSCI-L@xxxxxxxxxxxx,
Datum: 05.03.2014 15:21
Betreff: Re: [WDSCI-L] RDi 9.0.1 - Help index corrupt?
Gesendet von: wdsci-l-bounces@xxxxxxxxxxxx
I just took time to look again at the Help Text problem and found
the correction recommended by Edmund Reinhardt. I executed the
steps to copy and remove the folder and file, then restarted the
problem. The fix worked.
Thank you!
Barry Colson | Sr. Programmer, Shared Services | Community Health
Systems
4000 Meridian Blvd | Franklin, TN 37067 | Tel: 615.628.6719 | Fax:
615.465.3026 | http://www.chs.net
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