Re: Software support

[Buck Calabro <kc2hiz@xxxxxxxxx>]

Thanks Kurt,

I'm off to pester the boss...  At least I seem to be at the correct URL.
  --buck

On 8/20/2012 3:59 PM, Anderson, Kurt wrote:
> I'm guessing someone at your company that needs to do the approval.  That's how it worked at my company anyway.  When I was waiting for approval, I notified my manager and she handled the approval.
>
> This is the link I use to open a PMR.
> https://www-946.ibm.com/xsrAuth/authenticate
>
> -Kurt
>
> -----Original Message-----
> From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx] On Behalf Of Buck Calabro
> Sent: Monday, August 20, 2012 2:25 PM
> To: wdsci-l@xxxxxxxxxxxx
> Subject: [WDSCI-L] Software support
>
> I have a brand new (1 Aug 2012) licence for RDP 8.5 via Passport Advantage.
>
> I'd like to open a PMR electronically, because it'll be easier to include screen shots than to describe over the phone.  (Yes, this is about the debugger breadcrumb issue.)
>
> I /think/ the way to do that is through https://www-946.ibm.com/support/servicerequest/relationship/srNomination.action
>
> That tells me my Basic Access is pending approval.
>
> Any idea how long this will take?
> Failing that bit of information, am I even in the right place?
> Perhaps a better question (better answer?) would be an explanation of how software services are provided.
>     --buck
> --
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