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I'm guessing someone at your company that needs to do the approval. That's how it worked at my company anyway. When I was waiting for approval, I notified my manager and she handled the approval.
This is the link I use to open a PMR.
https://www-946.ibm.com/xsrAuth/authenticate
-Kurt
-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx] On Behalf Of Buck Calabro
Sent: Monday, August 20, 2012 2:25 PM
To: wdsci-l@xxxxxxxxxxxx
Subject: [WDSCI-L] Software support
I have a brand new (1 Aug 2012) licence for RDP 8.5 via Passport Advantage.
I'd like to open a PMR electronically, because it'll be easier to include screen shots than to describe over the phone. (Yes, this is about the debugger breadcrumb issue.)
I /think/ the way to do that is through
https://www-946.ibm.com/support/servicerequest/relationship/srNomination.action
That tells me my Basic Access is pending approval.
Any idea how long this will take?
Failing that bit of information, am I even in the right place?
Perhaps a better question (better answer?) would be an explanation of how software services are provided.
--buck
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