That sounds pretty frustrating, I'm sure for your BP as well. I used to
be one myself and sometimes dealing with these kinds of issues was just
unbelievable.

One time I had a customer with a 6 month old 520 (brand new) and their
system crashed. Somehow either IBM or my distributor didn't do
everything properly and hardware support refused to service it, even
though new systems always come with a 1 year warranty. Ultimately they
were down for 2 days before support would fix it.

-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx]
On Behalf Of David Wright
Sent: Friday, December 05, 2008 11:29 AM
To: Websphere Development Studio Client for iSeries
Subject: Re: [WDSCI-L] Upgrading to RDi 7.5

I am going into day 3 of my quest for 7.5, but I think we are getting
closer.

I assume you were able to download from Passport Advantage? Evidently,
our BP did not place the order through PA for us, so it can not be
updated that way. The PA people do not think we are entitled. The Rdi
group is telling me the download is only available on PA. Kind of a
catch 22.

My BP is contacting IBM inside sales today to see if they can get a
refresh/media kit sent from that side of the house...

-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx]
On Behalf Of Brandon Peterson
Sent: Friday, December 05, 2008 7:15 AM
To: Websphere Development Studio Client for iSeries
Subject: Re: [WDSCI-L] Upgrading to RDi 7.5

I managed to download and install yesterday without incident.

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