Re: Describing the WDSC product to IBM phone support -- WDSCI-L

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Hey Adam,

I sent a bunch of emails and got several responses back.
I was refered to the following web page:
http://snipurl.com/1l3th

Which tells you how to get to the right support folks quickly by using
Fastpath Codes.

hope that helps!

Violaine Batthish
eSupport Champion
WebSphere Development Studio Client
IBM Toronto Lab

wdsci-l-bounces@xxxxxxxxxxxx wrote on 05/18/2007 12:07:38 PM:

What do you call the software when calling for support? I just got off
the phone with support, and they never seem to know what I'm talking

about

when I say "Websphere Development Studio Client for iSeries". Jerome

(the

guy who took my call) said the "only thing he could see under Websphere"
was Notes and Domino. I asked Jerome to look under Rational, but he
couldn't find anything there either.

This is the biggest reason that I hate calling IBM support about WDSC
problems. I guess what I really need to do is get an account set up for
submitting PMRs and DCRs electronically. Does anyone know if it is
possible to set up such an account without becoming the 'primary contact'

in an organization? Any other suggestions?

- Adam

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