RE: System21 re-licence fee

I am going through the same pain also. When Geac (JBA) converted us to "user
based licensing" we were lead to believe that processor upgrade fees were a
thing of the past. It seems not as I am having to go through several
iterations of negotiating upgrade fees. We let our maintenance lapse about 2
years ago and are considering going back on. More fees which is fair enough
but we also have an issue with authorization codes in the event of a
disaster and they offer a "disaster only" type coverage which is subject
to....more fees. I am still working my way through all of this with the rep
who seems to be doing the best he can. 

We have used FYX for training purposes and they seemed OK. I'm not sure how
Geac feel about this company but I doubt it is favorable. 

Regards, 


-----Original Message-----
From: system21-bounces@xxxxxxxxxxxx [mailto:system21-bounces@xxxxxxxxxxxx]
On Behalf Of Lemon, Mike
Sent: Thursday, August 25, 2005 6:11 AM
To: 'System 21 Users'
Subject: RE: [SYSTEM21] System21 re-licence fee

Make sure you get the info written in stone BEFORE you actually purchase the
new box.

I got an estimate from my GEAC representative for planning purposes, then he
had the nerve to double it when I called start the process 2 months later.
Luckily, it seems like they are pulling a number out of thin air (although
they will tell you that they are giving you a deal compared to what your
original contract says they should charge you)

We paid about 10k USD to go from a 620 to an 810 last September... We moved
to a lower processor group too.  We have roughly 125 licenses.

You can call a company called FYX based out of the Ohio/Michigan area for a
third party maintenance agreement.  They offer help desk services, System 21
consulting, etc.


-----Original Message-----
From: HD17 [mailto:hdd17@xxxxxxxxxxx] 
Sent: Thursday, August 25, 2005 8:52 AM
To: SYSTEM21@xxxxxxxxxxxx
Subject: [SYSTEM21] System21 re-licence fee


 

Hello,

 

Does anyone have any experience of a re-licence fee for system21 from Geac
when upgrading your box if so how much? Anybody also with info for system21
maintenance support companies apart from Geac would also be appreciated. 

 

Regards Matt.

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