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Simon,
Have you tested to see if this can happen with orders that are not EDI? We
haven't had this happen via EDI is why I ask, but I can offer the
suggestion of how we fixed invoices that were held for pricing.
If an item is not priced, but processed through to completion (confirmed
dispatched), the invoice will be "held for pricing" and can not be printed.
To get the invoice to print, you must get the item priced i.e. added to a
price type/price list, with a start date effective on or before the date it
was confirmed dispatched. Then you need to re-run the invoice print option
(3/OER).
I'm curious as how the order gets to the point of confirm dispatch with out
being suspended, or is it suspending and someone is releasing without
regard to the reason for suspend. Have you checked to see how the NP code
in the description file SUSP is set up? Normally a suspended order will
not allocate unless the Tax field for the SUSP code is set to 1. Also
check to see if the Rate field for the NP code is set to 1. If the Rate
code is set to 1, the code will not suspend the order. For example that is
how we chose to set the FP (Fixed Priced Item) code. We have a 1 in the
Tax field and a 1 in the Rate field. That way, when sales management
authorizes a fixed price override, the order can be processed immediately,
without going through the normal order release process we have for orders
that are on credit hold.
Does this help?
Amy Harris
The ROHO Group
amyh@xxxxxxxxxxxxxxxx
1-800-851-3449, ext. 2013
1-618-277-0514
"Simon"
<simon@xxxxxxxxxxxxxxxxxx To: "System 21
Users" <system21@xxxxxxxxxxxx>
erve.co.uk> cc:
Sent by: Subject: [SYSTEM21]
Order Entry
system21-bounces@midrange
.com
01/29/2004 01:01 PM
Please respond to System
21 Users
Dear All
I am having a problem when sales orders are entered, picked and despatched
without a price existing for the item. When the invoice is raised (normally
through EDI) it fails because there is no price. As the order has been
despatched, I cannot amend it to introduce a price, so how do I correct the
file? As the orders are processed by a telesales operation, they do not
always know if there is no price.
Any suggestions.
Simon
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