[SYSTEM21] Order Entry

[Meena Nayagam <meenanayagam@xxxxxxxxxxx>]

Generally we placed an Order for a customer through order entry screen and 
after that it will get processed and ship to a customer. Now I am facing one 
problem. Customer called me and updated that he hasn't received it. Now I am 
trying to see whether that order has got completed. Usually we see the status 
of the order in the Order enquiry option and there the status would show up as 
Order completed. But for this order it is not showing up. I checked the 
following steps, but still I am not getting the reason.  
 
When I see the program behind this it seems 
 
1) STAT40 field of OEP40 is blank. I believe only if the status is "C",  then 
we can say it is Completed.  
2)  I checked the OEP55 order line file, here the status field STAT55 is "C".  
This is fine. I checked the other completed order status. 
3) I checked the other files too to see whether the order is picked up. I found 
the records are present there too.
 
i.e INP56 and INP57. 
4) An event also created and the records are there in WHP75 and WHP77.
 
Does anybody face this problem earlier. If yes, could you pls tell me what are 
the other steps that I need to check to figure out this problem or will there 
be any other problem.
 
Thanks in Advance.
 
Meena
 
 
 

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