Re: Accounts Payable Issue -- SYSTEM21

Bob,

It sounds like either the CSUPDATE or the PLUPDATE background job is not running...

Use the WRKSBS command on any command line...  Press enter...
Press F11 and look for subsystems CSBACK3 and PLBACK3...

Under the Active Jobs column you should see 1 active job in each of these... If you see a zero then that is the problem...

To restart the background job use one of the following...
For CS use 35/CSU followed by 38/CSU
For PL use 15/APU followed by 35/APU

Depending on why these susbystem jobs are not running (they may have ended abnormally) you may need to clear some record locks etc... Furthermore you might need to ascertain the reason why the job failed if it did fail... You want to make sure that everything that was supposed to post did post and that all numbers are accurate... This could be a symptom of a larger problem that you would want to nip in the bud now instead of when you try to close the monthend...!!!

Let me know if this is the answer or not...

And if you have maintenance you should call geac support if this does not solve your problem...

Good luck...

----Original Message Follows----
From: Bob Chambers <bchambers@xxxxxxxxxx>
Reply-To: System 21 Users <system21@xxxxxxxxxxxx>
To: "'JBAUSERS-L@xxxxxxxxxxxx'" <JBAUSERS-L@xxxxxxxxxxxx>
Subject: [SYSTEM21]   Accounts Payable Issue
Date: Wed, 16 Apr 2003 11:01:35 -0400

We have a problem on a status of a payment in 4/APE.

Here is what we are doing.

a.   4/APE
b.   Typing in an Item Type and Reference
c.   Over on the More field on the right side of the screen, we put in a 2
d.   This brings up a Item Inquiry - Payment Screen (program PL496)
e.   The status says 5, which according to the bottom of the screen means
      "Released from Cash Mgmt, awaiting update".

Does anyone know how to get it off of this status and to a status of 15 (payment completed)? It seems to be hung here for some reason.

Thank you.

Bob Chambers

I.S. Project Manager
Hekman Furniture
1400 Buchanan, S.W.
Grand Rapids, MI 49507

Phone: 616-452-1411, ext 502
Fax:     616-452-1000
www.hekman.com


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