RE: [SYS21] Customer returns message -- SYSTEM21

Check the account status flag on SLP05 for the default receiving
customer which is defined on the returns company profile. When a
receiving address is set up in returns it creates an SLP05 record for
that address and then these are often flagged for deletion by mistake.

Hope this helps.

Stuart Chick
Mercury Business Solutions
Tel: 609 714 0692
Fax: 609 714 0619
Web: http://www.mercury-mbs.com

-----Original Message-----
From: jbausers-l-admin@midrange.com
[mailto:jbausers-l-admin@midrange.com] On Behalf Of
GManoovaloo@ibl.intnet.mu
Sent: Thursday, December 05, 2002 8:05 AM
To: jbausers-l@midrange.com
Subject: [SYS21] Customer returns message





We have started to receive the following warning msg each tine we input
a
return . The msg appears for all customers.
Customer account status is blank .
Since we have same customers defined in other SOP companies where the
problem is not encountered , we have compared (Query)
each field of the records in the various companies and no difference was
found .
The way to get round the problem is to exit from the task and select
again
the menu option. The msg is then not issued .
This irritates the data entry operators.
We are at V352b SP3 .

Very strange . Anybody got an idea ?
Thanks

Example :

 CR080
 Returns Entry
 Return number.. R003870
 Customer....?.. C150000
 Address code... 000                    Receiving address code...?.. 000
 *** Consumer Goods                     *** Consumer Goods
 Riche-Terre                            Riche-Terre
 ROSE HILL
 Request date... 051202  Return date...  51202
 Return reason.? R       Customer Return
 Ret officer.?.. 00001   DEFAULT RETURN OFFICER
 Stockroom.......?.. B3  MFA Bonded Store #3
 Coll.instr.code.?..
 Original invoice.?.
 Customer reference.
 Department.........
 Job number.........
F3=Exit  F4=Prompt  F13=Receiving Address  F14=Collection Address
Customer recommended for deletion    <<<--- MSG




 SL015
Customer Maintenance
Account . : C150000          AMENDMENT
Name  . . : ******** SHOPPING CENTRE  LTD        Alpha Seq ******** S
Controller  . ?                       Credit Agency Code ?
Discount Code ?                       Group Code 1/2/3/4 ?
Account Status                        Account Stop?  . . .
Parent A/C  . ? C150000               Invoice Address  . .
Consolidate?  . 0                     Statement Copies . . 1
Statement Grp . F                     Statement Message  ?
VAT Code  . . ? STD                   Cash Basis VAT?  . . 0
VAT ID  . . . .                       Fiscal Code  . . . .
VAT Calc Basis  3                     Tax Classification . 0
Alloc Method. . 1
Letter Code . ?                       Letter Category  . . 1
Interest %  . .                       Exempt / Days Grace
G/L Company . : CG                    Control Acct . . . . 2236ADM
Bank Acct . . . 1102REC               Contra Co/Account  .
F3=Exit   F4=Prompt   F10=Additional Details      F12=Previous

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