• Subject: RE: 3 way Match
  • From: Dan Keller <DKeller@xxxxxxxxxxxxx>
  • Date: Thu, 12 Apr 2001 09:41:39 -0400

We have also had this problem several times, with various programs. We will
have programs that run fine for one user but lock up the session for other
users. The problem goes away when we upgraded the user to Client Access
Express. The problem would happen when the user gets a warning or error
message in a program. The reset set key would look like it worked but then
the session would be locked. The user would have to close the Client Access
session and open a new session. In every case an upgrade to Client Access
Express has solved the problem

Dan 

-----Original Message-----
From: Jim_Hawkins@tsss.com [mailto:Jim_Hawkins@tsss.com]
Sent: Thursday, April 12, 2001 7:59 AM
To: JBAUSERS-L@midrange.com
Subject: RE: 3 way Match



We had a problem that we thought was related to a specific program.  The
user would be working along and would suddenly freeze up.  Someone else
would try to duplicate it--no problem, try on another PC--no problem.  Then
we learned of similar issues different users, different programs.  On a
long shot we moved some of the users from Client Access (3.2) to Client
Access Express and have not had a user on CA Express complain about this
issue yet!  We had called IBM and the tech we talked w/ was as stumped as
we were.  A few months after we began migrating users to Express we found a
CA service pack that addressed this issue.  Since  IBM ceases support of
all releases (OS and CA) prior to v4R4 at the end of May, I would explore
going to the Express client.
Hope this helps.


 

                    tkresky@sunflowermf

                    g.com                      To:
JBAUSERS-L@midrange.com

                    Sent by:                   cc:

                    owner-jbausers-l@mi        Subject:     RE: 3 way Match

                    drange.com

 

 

                    04/11/01 04:48 PM

                    Please respond to

                    JBAUSERS-L

 

 






Joyce,

When you say "the system will lock up", what do you mean?  Is the screen
freezing up and you see nothing happening or is the program failing and
completely crashing out of invoice matching?

R. Tim Kresky, Controller
Sunflower Manufacturing Company
Beloit, Kansas



                    "Fronk, Joyce"
                    <jfronk@defianceprec        To:
JBAUSERS-L@midrange.com
                    ision.com>                  cc:
                    Sent by:                    Subject:     RE: 3 way
Match
                    owner-jbausers-l@mid
                    range.com


                    04/11/01 01:23 PM
                    Please respond to
                    JBAUSERS-L






Thank you for your response.
Unfortunately, these are not the circumstances that are causing our
crashes.
According to our a/p person, she has found that if she has other invoices
entered and then she has one that she needs to 'Maintain Advice Detail' on,
this is when the system will lock up.
Has anyone else had this problem??  Has this problem been fixed by a PTF
from Geac?
Thank you
Joyce Fronk
Defiance Precision Products
419-782-8955 ext. 453



-----Original Message-----
From: tkresky@sunflowermfg.com [mailto:tkresky@sunflowermfg.com]
Sent: Wednesday, April 04, 2001 4:48 PM
To: JBAUSERS-L@midrange.com
Subject: Re: 3 way Match
Importance: High



Hello Joyce,

We're at 3.5.2B, SP2.  We've crashed and recovered many a batch.  There is
a rather painful routine that must be followed to do this correctly.  I
assume you know about it???

Look for purchase orders with a price of ZERO.  This will cause 3-way to
crash.

Also, look for receipts of zero or negative amounts.  (Yes, that can happen
if you're running vendor scheduling.)  This also will crash batches.

Last, but not least... it seems like there was some kind of bug that had to
be fixed - something about one type (service, non-stock, stock) couldn't
follow another type without blowing up.  I'll see if I can find something
on it and get back to you.

And...  are you aware that the Purchasing Company Profile (1/pmu) must have
" Invoice Match Inhibit if goods NOT in Stores location?" set to "0".  If
it is set to "1", service POs will NOT show up in 3-way match.

R. Tim Kresky, Controller
Sunflower Manufacturing Company
Beloit, Kansas





                    "Fronk, Joyce"

                    <jfronk@defianceprec        To:
JBAUSERS-L@midrange.com
                    ision.com>                  cc:

                    Sent by:                    Subject:     3 way Match

                    owner-jbausers-l@mid

                    range.com





                    04/04/01 02:51 PM

                    Please respond to

                    JBAUSERS-L









We are currently running 3.5.2B.  Just recently we started running 3 way
match.  The program will lock up frequently when the A/P person is entering
the invoices.  Has anyone else had this problem, or are we doing something
wrong?  If anyone else has had this problem, how did you correct it?
Thanks,
Joyce Fronk
Defiance Precision Products
419-782-8955 ext. 453



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