RE: Service Management

[plynch@xxxxxxxxxxxxxxxx (Pat Lynch)]

Our folks only use a subset of the module but we have had very few problems
with it. In fact that is one of my quietest groups... and I KNOW they're
using it. The only thing we added was a bolt on warranty claim processing
sub system.

-----Original Message-----
From: owner-jbausers-l@midrange.com
[mailto:owner-jbausers-l@midrange.com]On Behalf Of Doug333@aol.com
Sent: Tuesday, November 30, 1999 7:09 PM
To: JBAUSERS-L@midrange.com
Subject: Re: Service Management


Pat,
I've seen lots of "problems" in using Service Management.  Data conversion
issues, modifcations causing disruption, poor user training.  What's
happening with you?
Doug
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