Re: Email issue

It is a customer of ours. Our sales rep is getting with them regarding
this issue

"somename@xxxxxxxxxxxxx" is our current contact for this customer. It is
the we send emails to.
"adifferentname@xxxxxxxxxxxxx <adifferentname@xxxxxxxxxxxx>" is our old
contact for this customer. Never had an issue with this email address
(when it was active) over many many years.

So I don't think it's black list, mail router, etc issue.

Note that we're sending to "somename@xxxxxxxxxxxxx" and the error is coming
on "adifferentname@xxxxxxxxxxxxx <adifferentname@xxxxxxxxxxxx>". We do not
have this latter email address ANYWHERE on any of our systems. This is
what makes me believe the issue is at the customer's end.


On Tue, Feb 4, 2020 at 2:56 PM Richard Schoen <richard@xxxxxxxxxxxxxxxxx>
wrote:

Do you have an email admin on staff ?

Could be anything from a domain black list issue, mail router issue, email
appliance issue, DNS server outage so it can't route, etc......

Regards,
Richard Schoen
Web: http://www.richardschoen.net
Email: richard@xxxxxxxxxxxxxxxxx
----------------------------------------------------------------------

message: 1
date: Tue, 4 Feb 2020 10:46:57 -0500
from: Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
subject: [PCTECH] Email issue

Names hidden to protect the innocent.

Whenever we try to send an email to address "somename@xxxxxxxxxxxxx" we
get a delivery failure notification that says:

"Message not delivered. There was a problem delivering your message to '
adifferentname@xxxxxxxxxxxxx'. See the technical details below."

Note that the error has a DIFFERENT email address. The only following
"technical details" is a copy of the email, which has the original "
somename@xxxxxxxxxxxxx" email address in it. No idea where "
adifferentname@xxxxxxxxxxxx" came from. This happens no matter who sends
the email from our company. All other emails we send, to different email
addresses, are fine. This is the only address we email to @someplace.com.

Is this something they have screwed up @someplace.com?

Like "somename@xxxxxxxxxxxxx" is forwarded to "
adifferentname@xxxxxxxxxxxx"
which doesn't exist?

Thanks for any insight.

--


Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
direct.dilgardfoods.com

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