Re: Microsoft Outlook app for mobile phones

On Mon, 2018-12-10 at 13:36 -0500, Gerald Kern wrote:

Does anyone have any experience with deploying this application to their
user base? We have a few users who for whatever reason cannot authenticate
during initial setup, and a few others who cannot authenticate after their
active directory password has been changed. At first it was mostly android
users but now we are seeing the problem on iPhone 8's and even iPhone 6's
where it used to work until the mandatory password change. It's only a
handful of users so this is perplexing since we've uninstalled/reinstalled,
and included hard and soft device reboots. I've had my best people working
on it too (one is an MCSE fwiw), and we are out of ideas.

Long shot, but might be worth clearing the apps data, cache, etc. before
deleting the app. Might be some sticky data hanging around after a
normal uninstall.

In android, go Settings>Apps>(the application)>force stop & clear data &
possibly clear cache data; then uninstall/reinstall.

Another possibility is that the outlook app installs a secondary app for
password management of *all* ms apps as some kind of dependency (not
sure how it works, apps are not my thing but I would if I were designing
it have a ms access app that all the other apps would call for logon
credentials).

Thanks in advance for any input.

--
Thanks, Jerry

Gerald Kern
I.T. Manager
The Toledo Clinic, Inc.
4235 Secor Road
Toledo, OH 43623
Phone 419-479-5535