Re: Linksys WAPPOE12 issue

An update on this.

I talked to Bryan at Cisco a few minutes ago. He's having a devil of
a time coming up with units that don't fail. He thinks the problem
might be more extensive than first thought. He's been trying to
contact the engineering group in (drum roll here) China. They think
one of the electronic component parts is the problem.

It could be a couple of weeks before he gets me a replacement.


On Tue, Oct 20, 2009 at 8:34 PM, sjl <sjl_abc@xxxxxxxxxxx> wrote:

Jeff -

Dell Precision Workstation support /is/ Gold Support, it comes from the same
group.
Last month's problem was the first I have ever encountered when dealing with
this group.

I Just hope that you never get Dung when you call...  ;-D

- sjl


"Jeff Crosby" <jlcrosby@xxxxxxxxxxxxxxxx> wrote in message
news:mailman.7356.1256053268.1811.pctech@xxxxxxxxxxxxxxx
That's the experience (excellent) I've had with Dell Gold Support.

On Tue, Oct 20, 2009 at 11:36 AM, Lukas Beeler
<lukas.beeler@xxxxxxxxxxxxxxxx> wrote:

On Tue, Oct 20, 2009 at 17:23, sjl <sjl_abc@xxxxxxxxxxx> wrote:

strictly following a script.  I had to ask him to repeat himself at least
a
dozen times during a 1 1/2 hour support call.

Remind me to never buy Dell. Everytime i had to open a support call
with Lenovo, it never took more than 10 minutes. Lenovo support is
located in Germany, and i have no issue with that. Our laptops and
desktops are covered by on-site warranty, so i usually have someone
on-site within one or two business days. For most smaller stuff, i
just ask them to send me the parts, as that's easier (e.G. swapping a
keyboard).

--
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--
Jeff Crosby
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of
my company.  Unless I say so.


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