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  2. PCTECH
  3. March 2009

Re: Dell experiences

David wrote:

I disagree with that statement in ONE small detail ...
(risking the wrath of the list moderator) ...
Dell business support is good, but not second to none.
IBM i support is far better on all respects.



...but David, I almost never have to call IBM support! I may have told this
story before, but it is worth re-telling:

One day I was talking to IBM Level 2 support guy in Rochester about a
technical issue. I casually asked him if there was a "Level 3" of support
for this issue.

He laughed and said:
"Let me put it this way - when you are talking to me, you can hear the
angels singing!"

- sjl




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