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A couple of years ago we had all kinds of trouble with a laptop --
blue screens, unexplained slowness, etc. Finally the tech noticed
that the system had 1GB of RAM when our records showed 512MB. The
user, who knew enough to be dangerous, sheepishly told us that he had
bought an upgrade at Fry's, expensed it, and installed it himself. We
took out the upgrade, and the problems disappeared.
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