× The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.


  1.  Home
  2. PCTECH
  3. July 2006

Re: ZoneLabs technical (non-)support?

pctech-request@xxxxxxxxxxxx wrote:


  1. ZoneLabs technical (non-)support? (Dan)

What is this esteemed group's general impression of the technical support
offered by ZoneLabs?


Dan:

I've needed ZA support only once, and the forum was sufficient. I've never 
needed to contact their actual technical support group.

The ZA on-line forum is more like the Midrange-L or RPG400-L list than it is 
like calling IBM support. The participants are essentially ZA users who help 
each other. But then, M-L and R-L are free, while actual IBM support costs a 
few bucks. Some ZA people monitor the forum, I suppose; but I'd guess they're 
pretty wary about speaking up. They could be flooded in minutes. ZA has a _lot_ 
of users and probably a lot of customers.

Did you get a support contract from ZA when you purchased? I'm thinking that it 
would need to be relatively expensive compared to the product price. The cost 
of handling a single support call could easily surpass the price of the product.

Tom Liotta

As an Amazon Associate we earn from qualifying purchases.

This thread ...
Follow-Ups:
Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.