Re: Symantec Norton SystemWorks 2004 (LiveUpdate Issue)

Peter,

Go to the Symantec site and search for the LU#### codes. Even though
they don't support this version the tech documents are still there and
will usually walk you through fixing the source of the codes.

Roger Vicker, CCP


On 3/21/2006 11:31 AM, Peter Vidal wrote:

>Hi list!  I am writing to you because sadly, I cannot call anybody in tech 
>support for this issue because they are not supporting this product 
>anymore, starting Dec/1/2005. 
>
>My problem is that LiveUpdate blows up at the end of the download and when 
>it starts to apply the subscription (which I think is for the additional 
>year of antivirus protection I bought back in 9/6/2005).  This is the log:
>
>The following Symantec products and components are installed on your 
>computer.
>  
>
>>Common Client Core
>>IDS Program Updates
>>LiveUpdate
>>Norton AntiVirus
>>Norton AntiVirus Virus Definitions
>>Norton CleanSweep
>>Norton Ghost
>>Norton Password Manager
>>Norton SystemWorks
>>Norton Utilities NT
>>Norton WMI Update
>>ScriptBlocking
>>Subscription Services
>>Symantec Common Driver: SymEvent
>>Symantec Redirector
>>Symantec Security Response Submission Software Updates
>>Symantec Shared Components
>>    
>>
>
>Initializing...
>Connecting to liveupdate.symantecliveupdate.com...
>
>Downloading catalog file (1 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (2 of 29), product up-to-date.
>Downloading catalog file (3 of 29), product up-to-date.
>Downloading catalog file (4 of 29), product up-to-date.
>Downloading catalog file (5 of 29), product up-to-date.
>Downloading catalog file (6 of 29), product up-to-date.
>Downloading catalog file (7 of 29), product up-to-date.
>Downloading catalog file (8 of 29), product up-to-date.
>Downloading catalog file (9 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (10 of 29), product up-to-date.
>Downloading catalog file (11 of 29), product up-to-date.
>Downloading catalog file (12 of 29), product up-to-date.
>Downloading catalog file (13 of 29), product up-to-date.
>Downloading catalog file (14 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (15 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (16 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (17 of 29), product up-to-date.
>Downloading catalog file (18 of 29), product up-to-date.
>Downloading catalog file (19 of 29), product up-to-date.
>Downloading catalog file (20 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (21 of 29), product up-to-date.
>Downloading catalog file (22 of 29), product up-to-date.
>Downloading catalog file (23 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (24 of 29), product up-to-date.
>Downloading catalog file (25 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (26 of 29), product up-to-date.
>Downloading catalog file (27 of 29), product up-to-date.
>Downloading catalog file (28 of 29), product up-to-date.
>Downloading catalog file (29 of 29), product up-to-date.
>
>The following updates have been found:
>  
>
>>Subscription Services,  1469.5 KB 
>>    
>>
>Total Download 1469.5 KB 
>
>Downloading Subscription Services (1 of 1), complete.
>
>Installing Subscription Services (1 of 1), failed.
>LU1812: A program that was part of this update failed when it ran.  This 
>update 
>was not applied.
>
>Installation failed, error summary...
>LU1806: LiveUpdate downloaded all of the updates you requested, but all of 
>them 
>failed to install.  Please try to get the updates at a later time.
>
>LiveUpdate session is complete.
>
>I have uninstalled the whole application and installed it again, allowed 
>their automated support assistant to take care of the issue but is still 
>recommending to reboot the PC and start LiveUpdate again.  Well, I have 
>done that dozen of times.  I do not think I should get Symantec Norton 
>SystemWorks 2006 because I am fine with the current product and I have 
>antivirus coverage at least until Sept/06.
>
>Do you have any recommendations or at least a phone number so I can 
>contact them?
>
>Recommendations are appreciated.
>
>TIA,
>
>Peter Vidal 
>PALL Corporation / SR Programmer Analyst, IT Development Group
>10540 Ridge Rd., Ste 203, New Port Richey, FL 34654-5111
>http://www.pall.com
>
>"Labor to keep alive in your heart that little spark of celestial fire - 
>Conscience." 
>George Washington
>
>  
>