RE: Outlook Contacts problem -- PCTECH

Oops, PSS, not PST (I was thinking about your problem.) PSS is Product
Support Services, Microsoft's Support. Try (800) 936-4900 as an IT
professional, or check support.microsoft.com. I'd report the issue as an
exchange problem (start at the beginning, and tell them what you've done)
not an outlook problem.

-Walden

------------
Walden H Leverich III
President
Tech Software
(516) 627-3800 x11
(208) 692-3308 eFax
WaldenL@xxxxxxxxxxxxxxx
http://www.TechSoftInc.com 

Quiquid latine dictum sit altum viditur.
(Whatever is said in Latin seems profound.)
 

-----Original Message-----
From: Bob Cagle [mailto:bcagle@xxxxxxxxxxx] 
Sent: Thursday, September 18, 2003 12:26 PM
To: PC Technical Discussion for iSeries Users
Subject: RE: [PcTech] Outlook Contacts problem


Walden

I have done that to no avail.  I have also attempt to move and copy all
of the contacts to a different folder and reset Outlook to look at this
folder instead, again to no avail.

What is this PST you are suggesting?  Microsoft support of some sort?

Bob Cagle
IT Manager
Lynk, Inc.
913-492-9202 x41


-----Original Message-----
From: Walden H. Leverich III [mailto:WaldenL@xxxxxxxxxxxxxxx] 
Sent: Thursday, September 18, 2003 11:09 AM
To: 'PC Technical Discussion for iSeries Users'
Subject: RE: [PcTech] Outlook Contacts problem

Bob,

First, if you ever experience an Exchange crash again CALL PST!!! It's
the
best $245 you'll ever spend. Exchange isn't the easiest thing to recover
and
having Microsoft on the phone is well worth it. I doubt you would have
had
to go through what you went through if you'd called PST.

Having said that, it sounds like the outlook address book is out of sync
with the outlook contacts folder. What happens if you right click on the
contacts folder, goto the Outlook address book tab, deselect the
checkbox,
click Apply, reselect the checkbox and say ok? This should remove all
the
contact entries from the address book (which aren't there anyway) and
then
readd them.

-Walden

------------
Walden H Leverich III
President
Tech Software
(516) 627-3800 x11
(208) 692-3308 eFax
WaldenL@xxxxxxxxxxxxxxx
http://www.TechSoftInc.com 

Quiquid latine dictum sit altum viditur.
(Whatever is said in Latin seems profound.)
 

-----Original Message-----
From: Bob Cagle [mailto:bcagle@xxxxxxxxxxx] 
Sent: Thursday, September 18, 2003 11:54 AM
To: pctech@xxxxxxxxxxxx
Subject: [PcTech] Outlook Contacts problem


Group:

 

Let me say first of all that I am not a network expert - I'm an AS/400
guy, but I do know more about MS Office than the average power user.

 

I am having a problem with the Contacts in Outlook - it's a little
difficult to explain, but I'll do my best.  First off, an explanation of
what has happened:

 

On Labor Day weekend, our Exchange server crashed.  We were unable to
recover the machine, even though we had backups of the system state. For
some reason our backup software did not want to restore the system state
because it could no longer find the machine (imagine that!).  Anyway, we
were able to recover a copy of the Information Store and setup Exchange
on a new server.  Unfortunately, the network support consultants I had
in here doing this work for me setup a whole new domain for the network
on the new server; therefore we had to rejoin each PC to the new domain.
Fortunately, we run W2K Pro and XP Pro on the desktops and we were able
to retrieve their desktop settings and favorites from their previous
network user profile.

 

Now to the problem at hand:  we were unable to merge the old Information
Store into the new instance of Exchange.  One of the network consultants
found a package on the web that could retrieve individual .PST file from
the Information store (the .IDB (?) file).  We then went to each desktop
and imported that .PST into the users' copies of Outlook.  Voila, we
have most of our e-mail and contacts back.  BUT, now when a user creates
a new message, and clicks on the 'To' or 'Cc' buttons and browses to
their personal contacts - the entries are not listed.  That's a problem.

 

I have tried everything I can think of but I have found only one thing
that will cause the entry to re-appear on this list and that is to edit
each contact, and delete and re-enter their e-mail addresses.  When that
change is made and the contact is re-saved, they are once again visible
in the contacts list.

 

Some of my users have hundreds of contacts, so the solution I have found
really isn't much of one.  Does anyone know of any way to reset these
entries to make them visible again?

 

Sorry for the length of the post and I hope it's clear enough - if not,
let me know, and I will try to explain it better.

 

Thanks,

 

Bob Cagle

IT Manager

Lynk, Inc.

913-492-9202 x41

 


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