Bob, First, if you ever experience an Exchange crash again CALL PST!!! It's the best $245 you'll ever spend. Exchange isn't the easiest thing to recover and having Microsoft on the phone is well worth it. I doubt you would have had to go through what you went through if you'd called PST. Having said that, it sounds like the outlook address book is out of sync with the outlook contacts folder. What happens if you right click on the contacts folder, goto the Outlook address book tab, deselect the checkbox, click Apply, reselect the checkbox and say ok? This should remove all the contact entries from the address book (which aren't there anyway) and then readd them. -Walden ------------ Walden H Leverich III President Tech Software (516) 627-3800 x11 (208) 692-3308 eFax WaldenL@xxxxxxxxxxxxxxx http://www.TechSoftInc.com Quiquid latine dictum sit altum viditur. (Whatever is said in Latin seems profound.) -----Original Message----- From: Bob Cagle [mailto:bcagle@xxxxxxxxxxx] Sent: Thursday, September 18, 2003 11:54 AM To: pctech@xxxxxxxxxxxx Subject: [PcTech] Outlook Contacts problem Group: Let me say first of all that I am not a network expert - I'm an AS/400 guy, but I do know more about MS Office than the average power user. I am having a problem with the Contacts in Outlook - it's a little difficult to explain, but I'll do my best. First off, an explanation of what has happened: On Labor Day weekend, our Exchange server crashed. We were unable to recover the machine, even though we had backups of the system state. For some reason our backup software did not want to restore the system state because it could no longer find the machine (imagine that!). Anyway, we were able to recover a copy of the Information Store and setup Exchange on a new server. Unfortunately, the network support consultants I had in here doing this work for me setup a whole new domain for the network on the new server; therefore we had to rejoin each PC to the new domain. Fortunately, we run W2K Pro and XP Pro on the desktops and we were able to retrieve their desktop settings and favorites from their previous network user profile. Now to the problem at hand: we were unable to merge the old Information Store into the new instance of Exchange. One of the network consultants found a package on the web that could retrieve individual .PST file from the Information store (the .IDB (?) file). We then went to each desktop and imported that .PST into the users' copies of Outlook. Voila, we have most of our e-mail and contacts back. BUT, now when a user creates a new message, and clicks on the 'To' or 'Cc' buttons and browses to their personal contacts - the entries are not listed. That's a problem. I have tried everything I can think of but I have found only one thing that will cause the entry to re-appear on this list and that is to edit each contact, and delete and re-enter their e-mail addresses. When that change is made and the contact is re-saved, they are once again visible in the contacts list. Some of my users have hundreds of contacts, so the solution I have found really isn't much of one. Does anyone know of any way to reset these entries to make them visible again? Sorry for the length of the post and I hope it's clear enough - if not, let me know, and I will try to explain it better. Thanks, Bob Cagle IT Manager Lynk, Inc. 913-492-9202 x41 _______________________________________________ This is the PC Technical Discussion for iSeries Users (PcTech) mailing list To post a message email: PcTech@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/pctech or email: PcTech-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/pctech.
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