Re: New experience - support -- MIDRANGE-NONTECH

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Subject: Re: New experience - support
From: pnelson@xxxxxxxxxx
Date: Tue, 22 Nov 2005 15:10:22 -0600
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I've had those with calls to IBM also. Not so much the support line, but 
when I've talked to the entitlement department on behalf of a customer, I 
almost always have to ask to speak with a duty manager. They typically 
have English as their first language.               :-((

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