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-- Perhaps midrange FAQ could use a 400 version of the welcome letter to new 400 users. Also notice the http://www.1001tutorials.com/ Perhaps we want to make sure that 400 tutorials are accessible from that site. If nothing else, put a link on http://faq.midrange.com/ that connects to http://www.techrepublic.com/article_guest.jhtml?id=r00320020115jed01.htm&fromt m=e003 Where I work, new people who need to use the 400 are hired through their respective departments & the first that IT knows that they need access is when their boss is asking for a password to be assigned to them & everyone's mind is a blank with respect to what they need to have access to. I run a mental questionairre past the supervisor that starts out "Will they need the same access as users X Y Z?" We really need a mechanism for identifying type of access needed, when the boss is in a different professional area than the worker, and keep it brief. There is also uncertainty with respect to what training would be smart to help the new employee get up to speed on the various interfaces. MacWheel99@aol.com (Alister Wm Macintyre) (Al Mac) -- Date: Tue, 15 Jan 2002 00:27:24 -0800 (PST) From: "Jeff Davis at TechRepublic.com" <Online#3.2563.4e-ngWAs444auwV.1@newsletter.online.com> To: macwheel99@aol.com Subject: Download our welcome letter for new users TechRepublic: www.techrepublic.com Presents your HELP DESK E-NEWSLETTER for January 15, 2002 <---------------Advertisement---------------> Are you looking for RAPID RESULTS? Have you been asked to reduce the costs of your service desk? Are your technicians having difficulty keeping track of calls? Are you ready implement a solution to address these critical issues? Then download the latest Help Desk Research Report from Gartner Group and FrontRange Solutions. NOTRACK href="http://www.frontrange.com/promos/promotech011502.asp NAME="9224" <-------------------------------------------> DOWNLOAD OUR WELCOME LETTER FOR NEW USERS Don't you hate it when you hear on your first day of work: "You won't have your own computer for a week." I also despise it when new employees aren't given any formal training on how to use a company-provided PC. What I love, however, is when I show up for a new job and there's a note from the IT department that gives me the skinny on using my computer. This saves me from having to bug my manager or a fellow coworker about questions such as which printer to install. If you aren't currently giving each new user a "cheat sheet" in the form of a welcome letter, this week's column is for you. I'll tell you about the generic IT-style welcome letter that I wrote, and then you can download that sample document and customize it for use in your shop. http://www.techrepublic.com/article_guest.jhtml?id=r00320020115jed01.htm&fromtm=e003 TECHMAILS EXCLUSIVE: AN ABUNDANCE OF ONLINE TUTORIALS "Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information upon it." So said Samuel Johnson, according to 1001 Tutorials. This site is the work of an anonymous Webmaster who, with the help of people who submit links to their favorite sites, publishes collections of links to great lessons on areas of interest to IT professionals, including ASP, C++, Linux, Macintosh, Visual Basic, and Windows. http://www.1001tutorials.com/ If you find something you like at 1001 Tutorials, please drop us a note and tell us about it. mailto:tmsubmissions@techrepublic.com?subject=Help%20Desk Jeff Davis has written over 1,000 technical and career-related articles for TechRepublic. He works as a freelance technical writer and database developer. ---------------------------------------- BACK BY POPULAR DEMAND DON'T INSTALL ANOTHER COMPUTER WITHOUT OUR NEW-USER CHECKLIST Working in a fast-paced atmosphere can cause you to forget a few things every now and then, especially when it comes to setting up new users. Help new users get off to a flawless start by using this sanity-saving checklist. http://www.techrepublic.com/article_guest.jhtml?id=r00320011108dra01.htm&fromtm=e003 LEARN TO PROVIDE THREE LEVELS OF SUPPORT WITH ONLY FIVE PEOPLE Providing superior service on a small help desk can be a difficult, but not impossible, challenge. Find out how even a small IT department can efficiently and effectively cover the phones. http://www.techrepublic.com/article_guest.jhtml?id=r00320010613jnw01.htm&fromtm=e003 ------------------------------------------ TODAY AT TECHREPUBLIC APPLY HOTFIX TO RESURRECT MS ACCESS LICENSES The human resources department cannot establish terminal sessions after a terminal server is deployed. There's a problem with the terminal server client access licenses and how they work with pre-Win2K devices. Here's how a hotfix resolves the issue. http://www.techrepublic.com/article_guest.jhtml?id=r00620020115gcn01.htm&fromtm=e003 TRANSITIONING INTO OOP: ABSTRACT DATA TYPES IN JAVA Ignorance is bliss, at least when it comes to knowing the internals of a particular operation. See how Java abstract data types provide you with a consistent interface while keeping the implementation details hidden. http://www.techrepublic.com/article_guest.jhtml?id=r00820020115han01.htm&fromtm=e003 LEARN HOW NETWORK LOAD BALANCING CAN JUMP-START PERFORMANCE When administrators try to resolve network performance problems, they sometimes overlook the possibility of a traffic load imbalance. Yet, network load balancing can provide significant performance gains. Here's a look at various load-balancing options. http://www.techrepublic.com/article_guest.jhtml?id=r00220020115mul01.htm&fromtm=e003 ---------------------------------------- DEVELOP THE MASTER PROJECT PLAN You're tasked with keeping a project running smoothly, so you need to be ready for potential issues to rear their ugly heads. Turn to us for help. Sign up now for our Project Management Blueprint e-newsletter, delivered each Thursday, and get the resources you need. http://www.techrepublic.com/techmail_signup_maillink.jhtml?thislist=e063&fromtm=e003 ------------------------------------------ TechRepublic TechMails may contain links to sites on the Internet that are owned and operated by third parties. TechRepublic, Inc. is not responsible for the content of any such third-party site. To update your TechMails subscription: http://www.techrepublic.com/techmails.jhtml To unsubscribe from this mailing list: <A HREF="http://clickthru.online.com/Click?q=64-UBOhzFLKcZ_JMfPq4fFbw0p-LUcR";>http://clickthru.online.com/Click?q=64-UBOhzFLKcZ_JMfPq4fFbw0p-LUcR</A> Questions or comments: http://www.techrepublic.com/contact_faqs/techmails.jhtml Visit TechRepublic http://www.techrepublic.com/ Copyright 2002 CNET Networks, Inc. All rights reserved. TechRepublic is a registered service mark of CNET Networks, Inc.
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