IBM i Access Client Solutions

Can someone help me regain access to one of development machines?



The machine had been off for awhile because the death of our main developer
(Tom Garvey).

When we started the 8202-E4B up there was a problem with keys from IBM.

We installed them but I still cannot connect to the system with Access
Client Solutions.

When I try to connect, I get a MSGLM0017 - Failure, unable to access the
host server licensing information. Rc2=0x0003
0028(LICENSE_INFORMATION_NOT_FOUND)

I found this section in the generated log:
SNAP # FINE# 2026/03/27 16:16:53.285 CDT# Thread: 408#
com.ibm.iaccess.base.AcsSystemConfig.getIPAddrLookupFrequency
(AcsSystemConfig.java:3001) [/4.dat]

SNAP METHODRETURN:
AcsSystemConfig.getIPAddrLookupFrequency(ALWAYS[IPAddressLookupFrequency:0xe
21d0b5]) method returning from object: AcsSystemConfig:0x183d8756

SNAP # CONFIG# 2026/03/27 16:16:53.574 CDT# Thread: 408#
com.ibm.iaccess.hod.plugins.AcsEmulator.requestLicenseNonConsole
(AcsEmulator.java:724) [/75.dat]

SNAP Failed to retrieve AcsSystemConfig instance or XW1 license for
192.168.0.5.

SNAP # SEVERE# 2026/03/27 16:16:53.574 CDT# Thread: 408#
com.ibm.iaccess.hod.plugins.AcsEmulator.requestLicenseNonConsole
(AcsEmulator.java:731) [/75.dat]

SNAP **** Exception!

SNAP class com.ibm.iaccess.base.exception.AcsLmException:
com.ibm.as400.access.LicenseException: A license error occurred. The
primary return code is 3. The secondary return code is 40.

SNAP at
com.ibm.iaccess.base.LmRequestElement.refreshLicense
(LmRequestElement.java:233) [/4.dat]

SNAP at com.ibm.iaccess.base.LmSpi.getLicense
(LmSpi.java:149) [/4.dat]

SNAP at
com.ibm.iaccess.base.AcsSystemConfig$SystemLicenseInstance.<init>
(AcsSystemConfig.java:1126) [/4.dat]

SNAP at
com.ibm.iaccess.base.AcsSystemConfig.requestLicense
(AcsSystemConfig.java:3521) [/4.dat]

SNAP at
com.ibm.iaccess.base.AcsSystemConfig.requestLicense
(AcsSystemConfig.java:3477) [/4.dat]

SNAP at
com.ibm.iaccess.base.AcsSystemConfig.requestLicense
(AcsSystemConfig.java:3472) [/4.dat]

SNAP at
com.ibm.iaccess.base.AcsSystemConfig.requestLicense
(AcsSystemConfig.java:3467) [/4.dat]

SNAP at
com.ibm.iaccess.hod.plugins.AcsEmulator.requestLicenseNonConsole
(AcsEmulator.java:720) [/75.dat]

SNAP at
com.ibm.iaccess.hod.plugins.AcsEmulator.requestLicenseDisplay
(AcsEmulator.java:649) [/75.dat]

SNAP at
com.ibm.iaccess.hod.plugins.AcsEmulator.requestLicense
(AcsEmulator.java:542) [/75.dat]

SNAP at sun.reflect.NativeMethodAccessorImpl.invoke0
(null:<native method>) [unknown]

SNAP at sun.reflect.NativeMethodAccessorImpl.invoke
(null:-1) [unknown]

SNAP at sun.reflect.DelegatingMethodAccessorImpl.invoke
(null:-1) [unknown]

SNAP at java.lang.reflect.Method.invoke (null:-1)
[unknown]

SNAP at com.ibm.eNetwork.HOD.acs.AcsHod.requestLicense
(AcsHod.java:503) [/76.dat]

SNAP at com.ibm.eNetwork.HOD.acs.AcsOnly.getAcsLicense
(AcsOnly.java:211) [/76.dat]

SNAP at
com.ibm.eNetwork.beans.HOD.HODPanelBean.getAcsLicense
(HODPanelBean.java:800) [/76.dat]

SNAP at
com.ibm.eNetwork.beans.HOD.Terminal.canStartCommunication
(Terminal.java:974) [/76.dat]

SNAP at com.ibm.eNetwork.beans.HOD.Terminal.access$100
(Terminal.java:426) [/76.dat]

SNAP at com.ibm.eNetwork.beans.HOD.Terminal$1.run
(Terminal.java:1129) [/76.dat]

SNAP at java.lang.Thread.run (null:-1) [unknown]

SNAP Caused by: class com.ibm.as400.access.LicenseException: A license
error occurred. The primary return code is 3. The secondary return code is
40.



I checked the license information on our system:
License

Opt Product Term Feature Description

5 5770XW1 V7 5050 IBM i Access Family

5 5770XW1 V7R3M0 5101 IBM i Access Enablement Support



The 5101 feature looks like it may be expired:
Keyed compliance information:

Expiration date . . . . . : 12/05/25

Grace period . . . . . . : 70

Date grace period expires : *NONE



Do we need to get an updated key from IBM for this product/feature?



Thanks for any help,

Bob Kohlndorfer