Re: More on PTF ordering

[Rob Berendt <robertowenberendt@xxxxxxxxx>]

Opened up a case with IBM i support.  They found a bogus ptf in the order.
I submitted feedback on the IBM site
https://www.ibm.com/support/pages/node/7242922 that the PTF is bogus

On Thu, Mar 5, 2026 at 8:58 AM Rob Berendt <robertowenberendt@xxxxxxxxx>
wrote:

> Wow I got a reply in under an hour.  Basically fixexp said they only
> handle entitlement issues and it's not their problem.  Suggested I try the
> "Get Help" button.  This, I cannot find.
>
> On Thu, Mar 5, 2026 at 8:45 AM Rob Berendt <robertowenberendt@xxxxxxxxx>
> wrote:
>
> > When you order PTF's at Fix Central and you get an email that the order
> > was placed, if you do not get the follow on emails in just a few minutes
> > that the order is ready for download then open up the original email and
> > use the link to check the order status.  You may find that the order is
> > Rejected.  No explanation will be given.
> > Example:  Order B8602816 is placed to order PTF's for IBM i 7.5 for one
> > LPAR.  Order B8602812 (first, check the number) is placed to order PTF's
> > for IBM i 7.6 for some other LPARs (same box).
> > Order '6 got the follow on emails that the order is ready and I
> > downloaded the fixes.
> > Order '2 never got the emails.  I checked the link and the order is
> > rejected.
> > I tried again today to order the same PTFs with order B8603449.  No
> > follow on emails.  It too was rejected, with no explanation.
> > I emailed fixexp at us.ibm.com
> > It normally takes a few days to get a response.