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Many people are under the belief that EOS is simply a scare tactic to get customers to buy new hardware.
1 - Service is based on parts availability. Oh, you lost hard drive model xyz? Sorry, we no longer have that in stock.
2 - New CVEs about security vulnerability will not be addressed. Normally these are fixed with Firmware updates. While one might think they'd all be discovered by now (again thinking it means whatever they want it to mean) there has been recent updates in the firmware for just such things.
3 - Service is based on availability of skilled resources. Sorry, we no longer have anyone in your branch trained on that old model, but thanks for the maintenance check anyway.
4 - New issues are not covered. For example, some hardware in the industry goes totally berserk after x hundred hours of runtime unless you put on a certain patch. If they discover something like this, you're on your own. Such runtime issues are really out there and I'm not talking about some hidden gotcha feature some people put out there to ensure you're paying maintenance.
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