Re: IBM i Power 9 message about possible failing item

That’s a DASD controller in the system unit. With WRKDSKSTS is it showing “degraded”?

I’ll bet the battery is beyond its date so it’s calling out the card. Might be an easy fix to replace the battery.

Otherwise the card needs to be replaced. It’s working because there are dual cards there.


Jim Oberholtzer
Agile Technology Architects

On Jan 8, 2025, at 3:27 PM, craig@xxxxxxxxxx wrote:

A past client of mine is reporting a hardware error message. All of the information I have so far is this (from the green-screen screenshot I was sent):

Message: *Attention* Contact your hardware service provider now

Cause: Internal analysis of an exception indicates that hardware service is required now.

Recovery: Contact your hardware service provider and provide the following list of possible failing items:

01JC773

Possible cause: I/O adapter card

Portability:

Part number: 01JC773

As far as I know, they do not have a maintenance contract in place. Suggestions for next steps are welcome, I'll forward replies to the client.

Thanks

Craig Pelkie
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