Re: Goggle and LSA (less secure apps)

To bring closure to this old thread.

We ended up going with SMTP2GO and it's working as of this morning.

Why did it take this long? Initially we were going to use SendGrid, but we
couldn't get the certificate imported. Even with IBM help. If we
understood the IBM guy correctly we needed the private key.

Then, at that point, a horrific thing took place. A head on crash
involving 3 relatives of 1 of the 3 people from another company working on
this with me. A brother is paralyzed from the neck down, sister-in-law is
in rehab, and a niece (in her 40's) was pronounced dead at the scene. This
email issue definitely took a back seat for quite some time.

Since the end of September (the deadline) was getting close, I investigated
SMTP2GO and we got it up and going in 2 days. We have a complete dashboard
and log of every email. I had to contact SMTP2GO tech support this morning
and had a response with the correct answer in 6 minutes.


On Fri, Jul 12, 2024 at 4:05 PM Brad Stone <bvstone@xxxxxxxxx> wrote:

It could also be AI, or part AI. From the emails I get from them on an
invoice that I have cancelled I ask them to provide contact with someone
higher up. It gets forwarded to the same person and then nothing. Then I
get another reminder... rinse, repeat over and over.

It's very frustrating.


On Fri, Jul 12, 2024 at 2:59 PM Patrik Schindler <poc@xxxxxxxxxx> wrote:

Hello Jeff,

Am 12.07.2024 um 19:54 schrieb Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>:

"Deprivated?"

I presume "Shaik" is not a native English speaker.

It's a nuisance that support people often don't understand the culprit.
Not because they're dumb but because of "language gap". But the

underlying

problem is that those "front row indians" are much cheaper than support
staff in the US. More money left for the shareholders, and customers have
bought the product already anyway…

Don't get me wrong, I'm not racist. But people in jobs needing to
communicate with cutomers should have a thorough understanding of the
language in which they're supposed to listen and talk. And this is IMO

not

a fault of those people.

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