Re: IBM support says my vHMC 9.2.952 is "out of support"

[Gerald Magnuson <gmagqcy.midrange@xxxxxxxxx>]

I'm looking at ESS, and I don't see a "hop" to v10.
of course, when I select my version 9.2,  it only shows the service packs
for 9.2.
and when I select the 5765-VHX, that list the version 10 builds, I don't
see a path to "hop", only the .ova initial install.


On Tue, Feb 20, 2024 at 3:16 PM Jacob Banda via MIDRANGE-L <
midrange-l@xxxxxxxxxxxxxxxxxx> wrote:

> Your assessment sounds correct.
>
> HMC V9R2 stopped receiving support on 4/30/2023 with V9R2M953. The trend
> has
> been ~2.5 years of support for each release on V9 and V10
> https://www.ibm.com/support/pages/recommended-fixes-hmc-code-upgrades
>
> I'm assuming they aren't willing to help you because you're currently on a
> version that's no longer supported, which has nothing to do with your
> active
> maintenance. Even if you have active maintenance, they're basically telling
> you that a) they won't help you until you do the supported upgrade on your
> own to V10R2, and 2) they only would have helped you before 4/30/2023 with
> V9R2.
>
> The Current release is V10R3. Thankfully, you can hop straight from V9R2 to
> V10R2, and then just do one more hop to V10R3.
>
> Remember, HMC V10 can't manage Power7 boxes, so be aware of that before you
> upgrade this HMC.
>
> -----------------
> Jacob
> -----------------
>
> -----Original Message-----
> date: Tue, 20 Feb 2024 14:41:02 -0600
> from: Gerald Magnuson <gmagqcy.midrange@xxxxxxxxx>
> subject: Re: IBM support says my vHMC 9.2.952 is "out of support"
>
> I am running a vHMC.
> I renewed support for this in December.  I do have the correct customer
> number.
> I guess I need to upgrade my vHMC,   so then I can put a ticket to IBM for
> them to help me,
> upgrade my vHMC.
>
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