Re: IBM support says my vHMC 9.2.952 is "out of support"

[Rob Berendt <robertowenberendt@xxxxxxxxx>]

Oh, I try to avoid entering my customer number when creating a case.
Normally if you enter in your machine type and serial number it will find
the appropriate customer number.  Sometimes it pays to key slowly and let
it read your keystrokes. Don't enter any dashes.

At this time I've found that vHMC's drive IBM crazy when creating a support
ticket.  That whole process is geared off of machine type and serial number
and, well, that's a bust.  Sometimes I open the case against the power
system it's supporting and let them play badminton with me a little until
they get it figured out.  It's really not too bad.


On Tue, Feb 20, 2024 at 2:53 PM Gerald Magnuson <gmagqcy.midrange@xxxxxxxxx>
wrote:

> I wanted to have IBM help me get my vHMC up to v10, but more importantly,
> get my base linux os upgraded from 4.18 (april 2018).
>
> When I put the ticket in, the handy dandy "Software Entitlement Exception
> Handling Team" is telling me
> go get with a sales person to buy some support extensions.
>
> I do have a support agreement, it may be a customer# problem (why do I need
> 15 customer numbers?) or
> something like that.
>
> am I on my own to get this done?
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