Re: Printer issue - Very frustrating

[Jack Woehr <jwoehr@xxxxxxxxxxxxxxxxxxxxxxxx>]

If you can ping it from Windows and can't ping it from IBM I, you don't
have a printer issue, you have a network issue.

On Sun, Feb 4, 2024, 15:27 Don Brown via MIDRANGE-L <
midrange-l@xxxxxxxxxxxxxxxxxx> wrote:

> Hi All,
>
> I have a printer that generally will not print, the configuration is below.
>
> Let me provide two scenarios.
>
> Scenario #1.
> Report generated to the printer.
> Reports are in *PND status.
> If I try and ping the IP address of the printer it fails.
> End writer / start writer no change (As expected if I can't ping the
> device)
> Turn the printer OFF and back ON.
> Reports print.
>
> Scenario #2
> Report generated to the printer.
> Reports are in *PND status.
> If I try and ping the IP address of the printer it fails.
> End writer / start writer no change (As expected if I can't ping the
> device)
> Print from Microsoft Word, word doc prints, then reports print.
> Ping response is successful.
> Note: The printer on the PC where the word doc was printed from is
> configured to print directly to the printer not via a server.
>
> I collected a communications trace and it just shows no response from the
> printer.
> The trace shows the IBMi send a SYN to the printer, followed by 5 retries
> then a wait for approximately 1:40 (One minute and forty seconds.
> This is repeated until I believe she printed the word document and then
> the pending print job prints.
>
> The printer and the IBMi are on the same network and subnet and local.
>
> The printer is a 'Ricoh MPC2800 Printer'
>
> Printer Definition
> CRTDEVPRT DEVD(PRT03)
> DEVCLS(*LAN)
> TYPE(3812)
> MODEL(1)
> LANATTACH(*IP)
> PORT(9100)
> ATTACH(*DIRECT)
> ONLINE(*YES)
> FONT(11 *NONE)
> FORMFEED(*AUTOCUT)
> SEPDRAWER(*FILE)
> PRTERRMSG(*INQ)
> MSGQ(*CTLD)
> ACTTMR(170)
> INACTTMR(*SEC15)
> LINESPEED(19200)
> WORDLEN(8)
> PARITY(*NONE)
> STOPBITS(1)
> TRANSFORM(*YES)
> MFRTYPMDL(*HPCOLORLJ)
> PPRSRC1(*A4)
> PPRSRC2(*A4)
> ENVELOPE(*NUMBER10)
> ASCII899(*NO)
> IMGCFG(*NONE)
> CHRID(*SYSVAL)
> RMTLOCNAME('172.16.25.201')
> SYSDRVPGM(*HPPJLDRV)
> TEXT('Ricoh MPC2800 Printer')
> PUBLISHINF(*DUPLEX *COLOR *UNKNOWN *UNKNOWN *BLANK (*UNKNOWN))
>
> Any suggestion greatly appreciated.
>
> Thank you
>
> Don
>
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