There is no time limit for reporting a death to claim the life insurance.
As long as the insured dies before the policy expires, it can be reported
years later and you still get the money. It should be the same with a
hardware support contract.
As for addressing with a smile and good behavior, I don't know who to
address it with. IBM support has flat out denied the ticket saying even
though it occurred while there was coverage, it has to be reported before
the coverage expires. If you have ideas for how to get them to reconsider
that decision, I'm listening.
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Rob
Berendt
Sent: Tuesday, January 16, 2024 12:24 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: Hardware error coverage problem
I doubt that Jim will answer that as it is purely argumentative.
However, this may be a better example. If you have a life insurance policy
on your spouse which expires 2023-12-31 and your spouse expired on
2023-12-30 (a Saturday). How long do you have to report that and collect
the life insurance? Keeping in mind weekend, holiday, and time to grieve.
I think it's best if you try to address this with your best smile and good
behavior. Because if you want to go lawyer to lawyer IBM has a team of
blood thirsty savages that will bankrupt you with legal fees.
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