RE: Hardware error coverage problem

Go 3rd party maintenance or Your Business Partner if they provand that service

Glenn Ericson  <glenn-ericson@xxxxxxx>M:: 917 992 6270

RE: Hardware error coverage problem
Jan 16 at 11:05 AM
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smith5646midrange@xxxxxxxxx <smith5646midrange@xxxxxxxxx>
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxxxxxxxx>
So, is the reverse true? If I do not have coverage and something breaks, I can add coverage at that point, open a ticket and it will be covered?



-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Jim Oberholtzer
Sent: Monday, January 15, 2024 8:40 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: Hardware error coverage problem

Gotta report it while the contract is in force.


Jim Oberholtzer
Agile Technology Architects

On Jan 15, 2024, at 6:55 PM, smith5646midrange@xxxxxxxxx wrote:

I had a hardware maintenance contract on my 8208-E4D that expired on
12/31/23. On 01/12/24, I noticed that a hardware error was logged on
12/24/23 (before the contract expired). I opened a ticket but IBM is
telling me that since the ticket was opened on 01/12/24 and my
contract expired on 12/31/23, the error is not covered.



It seems like the error should be covered based on the date it was
logged, not the date that the ticket was opened, Is the support
person looking at the issue incorrectly and it should be covered based on the logged date?



Anybody have an knowledge on this issue?

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