Re: Fortra Support :-(

[Vern Hamberg <vhamberg@xxxxxxxxxxxxxxx>]

Come now, Brad, what else can you do in Mankato, with the Vikings gone? 
Well, there is always the Kato Ballroom, eh?

Actually I like that place - came down for some fundraiser a couple 
years ago, forgot which now, but there was a Minnesota-based New 
Orleans-style brass band playing - too much fun!

Cheers
Vern

On 12/11/2023 10:57 AM, Brad Stone wrote:
> It should be included with prices most ISVs charge.  This isn't 1980 any
> more.  We all have smart devices.  The world is 24/7 now.
>
> Or... I need to change (or add!) support fees for after hours/weekends.
>
> On Mon, Dec 11, 2023 at 10:54 AM John Rusling via MIDRANGE-L <
> midrange-l@xxxxxxxxxxxxxxxxxx> wrote:
>
> > + 1 on that.  Especially the robot product.
> > We have many processes that run during the day and MORE that run during
> > off hours and weekends.
> > All use robot.
> > Frankly, I'm surprised (if -) they are missing that window of support.
> > John
> >
> > <snip>
> > Recent GA problems this weekend puts me in complete agreement with you.
> > Given that the product is a key piece of what we do, I wish they provided a
> > next level 24x7 service for a higher price.
> >
> > Don Burdette
> > Payroll People
> > </snip>