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  3. December 2023

Re: Fortra Support :-(

It should be included with prices most ISVs charge. This isn't 1980 any
more. We all have smart devices. The world is 24/7 now.

Or... I need to change (or add!) support fees for after hours/weekends.

On Mon, Dec 11, 2023 at 10:54 AM John Rusling via MIDRANGE-L <
midrange-l@xxxxxxxxxxxxxxxxxx> wrote:

+ 1 on that. Especially the robot product.
We have many processes that run during the day and MORE that run during
off hours and weekends.
All use robot.
Frankly, I'm surprised (if -) they are missing that window of support.
John

<snip>
Recent GA problems this weekend puts me in complete agreement with you.
Given that the product is a key piece of what we do, I wish they provided a
next level 24x7 service for a higher price.

Don Burdette
Payroll People
</snip>


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