Re: Service Agent not working

I find that you should order PTF's, do SNDSRVRQS, etc on a regular basis.
The network people often do a scan that if a port, etc is not used during
the time period they check they assume it's not used and shutdown the port.
Also, try a STRCMNTRC and then try the operation. When done use the
DMPCMNTRC with the FORMAT(*PCAP) option and send this file to your network
people. They have tools to analyze pcap files.

On Mon, Jun 26, 2023 at 9:50 AM (WalzCraft) Jerry Forss <
JForss@xxxxxxxxxxxxx> wrote:

Hello all

Well, at some point the Service Agent stopped working.

Have gone through the steps to delete and rebuild and still not working.

I am doing the command
SNDPTFORD PTFID((SF98730 *ONLYPRD *ONLYRLS))

IBM says it must be with the network.
The network guy says it must be with the Power 8 server (7.3).

The network guy says he can see the request going out but nothing comes
back.

I have been expecting the IBM to call home to report any problems.
Late last week we noticed 2 errors on the raid controller cards. IBM is
replacing 2 cards this week.

Progress is not being made on the Call Home because both side are pointing
the finger at the other.

There have been MANY changes on the network side (IP changes, firewalls
and switches).
Nothing has changed on the IBM side.

Ideas?

Thank you, as always!



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