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When you open your case see if this helps explain it to them:
$ ps -u rob4567890
UID PID TTY TIME CMD
1809 2409 pts/0 0:00 bsh
1809 2412 pts/0 0:00 ps
$ ps -f
UID PID PPID C STIME TTY TIME CMD
rob45678 2409 2406 0 10:15:28 pts/0 0:00 -bsh
rob45678 2413 2409 0 10:21:18 pts/0 0:00 ps -f


Rob Berendt

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