Re: How to resolve CPF8C37: Service requester does not have IBM maintenance agreement.

["Larry \"DrFranken\" Bolhuis" <midrange@xxxxxxxxxxxx>]

Generally get your BP involved here.

Have seen it many times and it's almost always an IBM records problem.

VERY important to have this fixed soonest because without it you can be 
denied service, sent to entitlement, and stuck with no fix until you 
break through the entitlement wall. Worst case I've seen is customer 
provided contracts and cancelled checks to IBM and still got refused 
service. They now run on Dell. *sigh*

Alternatively you call me, because our global parts warehouse and 
service training center is 1.5 miles from your servers. :-)

	- DrF

On 9/26/2022 8:55 AM, Rob Berendt wrote:
> I am doing a sndptford on a M* ptf.
> I am getting the message from the subject line.  I don't think this is true however how do I check to find out what may be giving IBM that impression?
>
> My Update Access Key is good well into next month.
>
> According to ESS:
> 6948C95 Hardware Maintenance              Expiration: 2023-05-31
> Contract number:<redacted>
> Customer:<redacted>
> Service start date:2021-05-24
> Service end date:2023-05-31
> Service level:M19
> Service level description:On-site Repair,ORT=SD,24x7
> Agreement start:2020-06-01
> Agreement end:2023-05-31
> Term end:2023-05-31
>
> Rob Berendt
> --
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