Re: How to resolve CPF8C37: Service requester does not have IBM maintenance agreement.

Generally get your BP involved here.

Have seen it many times and it's almost always an IBM records problem.

VERY important to have this fixed soonest because without it you can be denied service, sent to entitlement, and stuck with no fix until you break through the entitlement wall. Worst case I've seen is customer provided contracts and cancelled checks to IBM and still got refused service. They now run on Dell. *sigh*

Alternatively you call me, because our global parts warehouse and service training center is 1.5 miles from your servers. :-)

- DrF

On 9/26/2022 8:55 AM, Rob Berendt wrote:

I am doing a sndptford on a M* ptf.
I am getting the message from the subject line. I don't think this is true however how do I check to find out what may be giving IBM that impression?

My Update Access Key is good well into next month.

According to ESS:
6948C95 Hardware Maintenance Expiration: 2023-05-31
Contract number:<redacted>
Customer:<redacted>
Service start date:2021-05-24
Service end date:2023-05-31
Service level:M19
Service level description:On-site Repair,ORT=SD,24x7
Agreement start:2020-06-01
Agreement end:2023-05-31
Term end:2023-05-31

Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 7310 Innovation Blvd, Suite 104
Ft. Wayne, IN 46818
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Ft. Wayne, IN 46818
http://www.dekko.com