Thanks for the step by step Pete.
Sadly it didn't help - I can only think that the helpdesk person who generated the cert messed something up.
I have issued a new Cert Request and sent the file to them attached to a support ticket. Had no choice but to go this route as their web process just stalls out during the validation phase.
Will update this thread when it is all fixed. Thanks goodness I didn't wait until the day before the old one expired!
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