Re: TL Ashford - Barcode400 Graphical Interface.

Hi John:
We use it extensively for several customers.   
We've never had a support issue.  We've always gotten a quick response.  Are you under maintenance?   It's very reasonable compared to other tools. 
I do know though like any software it does need to be current.   We've worked with many different label tools and are always pleased when we find Barcode400 in an environment.   Our experience has been really great and we've worked with many tools and many different label software packages.  We've found it easy to troubleshoot and also easy to interface.   
If you're current on software and under maintenance I'd give TL Ashford a call and express your concerns I'm certain they'd want to hear from you.
Regards,Laura




Laura Ubelhor

President

Consultech Services, Inc.

Office: (248) 628-6800 

ubelhor@xxxxxxxxxxxxx | www.consultechservicesinc.com


On Tuesday, October 19, 2021, 12:57:48 PM EDT, John Rusling via MIDRANGE-L <midrange-l@xxxxxxxxxxxxxxxxxx> wrote:

Thanks Laura.

We’re on v4.0.

Define “helpful”. . .

2 years ago, I might have agreed with you, but it seems like they can be intermittent on their following up.

2 of us here do work on labels, and we agree that it’s about 1 and 3 for getting responses from them.
Ie 1 in 3 times, they will get back to us (this is an estimate based on gut).

Perhaps the question I should be asking is “Does anyone out there, use Barcode400 Graphical Interface, daily or weekly, to successfully create or change labels, and find the software useable and with very few bugs?”
(because we don’t, in fact my coworker basically never uses it cuz its too buggy and unpredictable)

John



From: Laura Ubelhor <ubelhor@xxxxxxxxxxxxx>
Sent: Tuesday, October 19, 2021 11:32 AM
To: midrange-l@xxxxxxxxxxxxxxxxxx
Cc: John Rusling <JRusling@xxxxxxxxxxx>
Subject: Re: TL Ashford - Barcode400 Graphical Interface.

Hi John:

Are you using the most current version of Barcode400?

Have yo reached out to TL Ashford.  They are always very helpful.  I'd bet John or Keith can help out or anyone on the support desk.  But before contacting the helpdesk make sure you're current.

Regards,
Laura


Laura Ubelhor

President

Consultech Services, Inc.

Office: (248) 628-6800

ubelhor@xxxxxxxxxxxxx<mailto:nlewis@xxxxxxxxxxxxxxxxxxxxxxxxx> | www.consultechservicesinc.com<https://urldefense.com/v3/__http:/www.consultechservicesinc.com/__;!!JAIo9NhAvg!9kn81yphi7475fsjz9MVK2IxKeTpPvxqjSes6lUp8-vdEERBbfSKM9NJHN6WSa33$>


On Tuesday, October 19, 2021, 12:29:20 PM EDT, John Rusling via MIDRANGE-L <midrange-l@xxxxxxxxxxxxxxxxxx<mailto:midrange-l@xxxxxxxxxxxxxxxxxx>> wrote:


Has anyone else experienced many or similar problems with this software?

Every other time I fire it up to use it, it won't open the label I select and instead the software closes.
Every once in awhile I can fool it by opening up a label other than the one I am working on, then when that label opens, I can 'sometimes' open the one I want to actually work on.  Sometimes. . .

This happens almost all the time.

John

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