Re: No communication

For what it is worth, we had to replace the network card. We noted issues with network card in the system history log at the time of the failure. Surprisingly, the only other place we were able to see was from the QMGTOOLS collect DASD data which showed numerous occurrences of the following:

SRC 576FB9B0 - I/O adapter hardware error detected.
SRC B025B9B0 (Permanent error)

We ended doing a shutdown from front panel, which means the system went down hard and resulted in some damaged objects that I spent most of today resolving.

Card failed at 15:30, tech arrived around 21:30, we finished just after 2 (in time to start the backup).


Regards,

Jim Hawkins
Programmer Analyst
Interkal LLC
Kalamazoo, MI



from: Jim Hawkins <jhawkins@xxxxxxxxxxxx>
subject: No communication

About 3:30 I got a call from the factory that people can't punch out for the end of the day, foreman can't sign in to review the days work activity. I try to look and my screen goes blank. Look at the Lan Console-it's gone.

With the network guy we tested a few things. Can't ping the Power9. I unplug the network cables from the back and the switch reflects it. Front of the system looks normal (B side N, etc. no error code). Call IBM with system down. 45 minutes later I get call back to get more detailed information and diagnose. (Seemed to take forever talking to this guy) The diagnoses: bad network card. Trying to get the tech and part here by 7, but later is more likely.


Regards,

Jim Hawkins
Programmer Analyst
Interkal LLC
Kalamazoo, MI