Re: IBM software support unavailable

[Troy Foster <tfoster@xxxxxxxxxx>]

You are welcome. I have a couple of cases open. That is why I knew it 
was working, I had to sign in right after you asked.

On 7/29/2021 4:56 PM, Peter Dow wrote:
> Thanks Troy.  I had signed in with an old user profile (which still 
> worked), but when I tried to View Cases or Open a Case, I got the 503. 
> error.
>
> Once I signed on with my current user profile, it worked fine.
>
> But they really shouldn't let it get a 503, it should be a specific 
> error as to why my old profile isn't allowed or whatever.  I reported 
> it to IBM.
>
> --
> *Peter Dow* /
> Dow Software Services, Inc.
> 909 793-9050
> petercdow@xxxxxxxxx <mailto:petercdow@xxxxxxxxx>
> pdow@xxxxxxxxxxxxxx <mailto:pdow@xxxxxxxxxxxxxx>
>
> /
> On 7/29/2021 2:40 PM, Troy Foster via MIDRANGE-L wrote:
> > I got on this morning and just tried it know. Seems to work for me.
> >
> > On 7/29/2021 4:26 PM, Peter Dow wrote:
> > > I signed in to ibm.com and navigated to "Learn & Support" -> 
> > > "Support" -> "View your cases". It tried to go to 
> > > https://www.ibm.com/mysupport/s/my-cases?lnk=hpmls_busu and got a 
> > > 503: Service unavailable.
> > >
> > > I tried getting there a couple of different ways, but they all ended 
> > > up with the same 503 error.
> > >
> > > I remember reading that IBM redid their support web pages, but this 
> > > seems like their service is having problems, or the obvious links 
> > > are still broken.
> > >
> > > --
> > > *Peter Dow* /
> > > Dow Software Services, Inc.
> > > 909 793-9050
> > > petercdow@xxxxxxxxx <mailto:petercdow@xxxxxxxxx>
> > > pdow@xxxxxxxxxxxxxx <mailto:pdow@xxxxxxxxxxxxxx> /