Re: IBM software support unavailable

[Peter Dow <petercdow@xxxxxxxxx>]

Thanks Troy.  I had signed in with an old user profile (which still 
worked), but when I tried to View Cases or Open a Case, I got the 503. 
error.

Once I signed on with my current user profile, it worked fine.

But they really shouldn't let it get a 503, it should be a specific 
error as to why my old profile isn't allowed or whatever.  I reported it 
to IBM.

--
*Peter Dow* /
Dow Software Services, Inc.
909 793-9050
petercdow@xxxxxxxxx <mailto:petercdow@xxxxxxxxx>
pdow@xxxxxxxxxxxxxx <mailto:pdow@xxxxxxxxxxxxxx>

/
On 7/29/2021 2:40 PM, Troy Foster via MIDRANGE-L wrote:
> I got on this morning and just tried it know. Seems to work for me.
>
> On 7/29/2021 4:26 PM, Peter Dow wrote:
> > I signed in to ibm.com and navigated to "Learn & Support" -> 
> > "Support" -> "View your cases". It tried to go to 
> > https://www.ibm.com/mysupport/s/my-cases?lnk=hpmls_busu and got a 
> > 503: Service unavailable.
> >
> > I tried getting there a couple of different ways, but they all ended 
> > up with the same 503 error.
> >
> > I remember reading that IBM redid their support web pages, but this 
> > seems like their service is having problems, or the obvious links are 
> > still broken.
> >
> > --
> > *Peter Dow* /
> > Dow Software Services, Inc.
> > 909 793-9050
> > petercdow@xxxxxxxxx <mailto:petercdow@xxxxxxxxx>
> > pdow@xxxxxxxxxxxxxx <mailto:pdow@xxxxxxxxxxxxxx> /