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  1.  Home
  2. MIDRANGE-L
  3. January 2021

RE: IBM support site - serial number field not being accepted.

I always use FF, today not working.

Paul

-----Original Message-----
From: Christopher Bipes <chris.bipes@xxxxxxxxxxxxxxx>
Sent: Tuesday, January 26, 2021 5:14 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxxxxxxxx>
Cc: Steinmetz, Paul <PSteinmetz@xxxxxxxxxx>
Subject: RE: IBM support site - serial number field not being accepted.

Use Firefox for the browser. That one always works for me. IE / Edge is always iffy with IBM sites.

Chris Bipes
Director of Information Services
CrossCheck, Inc.

707.665-2100, ext. 1102
707.793.5700 FAX
chris.bipes@xxxxxxxxxxxxxxx
www.cross-check.com

Notice of Confidentiality: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information.  If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited.  If you have received this e-mail in error, please immediately notify me by e-mail (by replying to this message) or telephone (noted above) and permanently delete the original and any copy of any e-mail and any printout thereof.  Thank you for your cooperation with respect to this matter.


-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Steinmetz, Paul via MIDRANGE-L
Sent: Tuesday, January 26, 2021 2:11 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Cc: Steinmetz, Paul <PSteinmetz@xxxxxxxxxx>
Subject: IBM support site - serial number field not being accepted.

Trying to enter a software support ticket, support site keeps complaining about the serial number field.
Returns message "This field is required" even though I entered a valid serial number.

Anyone ever experience this, or anyone have a workaournd.

Thank You
_____
Paul Steinmetz
IBM i Systems Administrator

Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071

610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home

psteinmetz@xxxxxxxxxx
http://www.pencor.com/



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