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Hardwired ethernet cable. I do have remote access - need to figure out how to access the router. I don't have any info on it.
Thanks
Bob
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Jack Woehr
Sent: Wednesday, December 23, 2020 2:50 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: ACS timeouts
On Wed, Dec 23, 2020 at 1:28 PM Bob Cagle <bcagle@xxxxxxxxxxx> wrote:
She uses Google Fiber at home, so it can't be a speed/latency issue.
Not sure how it could be anyway - I personally only have 10mb DSL and
am able to use ACS without issues.
Is she plugged in via cable or using WiFi? WiFi bouncing?
Some setting on her home firewall perhaps? Not even sure how to get
access to it remotely to check - or how to step this user thru doing
that herself.
Depends on the setup. Zoom and share screen and wander around. All the modems have web interfaces.
--
Jack Woehr
Absolute Performance, Inc.
12303 Airport Way, Suite 100
Broomfield, CO 80021
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