Re: ACS shortcuts stop working

[Bobby Adams <bobby_adams@xxxxxxx>]

I had a similar issue last week.  Except I was getting Java errors. 
Somewhere on line I found instructions to remove the file associations 
under the 'Tools' pull-down menu and then put them back.  This is in the 
main ACS menu.  It solved my problem.

Regards,
Bobby

On 10/08/20 09:25, Howie, Bill wrote:
> Hello all,
>
> Anyone in the group ever have an issue with ACS desktop shortcuts (HOD files) that don't work all of a sudden?  We've had a few users today with this issue.   They double-click and nothing happens.  I can connect to their machines and go into the ACS session manager and they can start a session from there, but the desktop shortcut doesn't work.  We've tried uninstalling and reinstalling ACS with no luck.   It's not everyone, just here and there.  Is it possible that a Windows update might break HOD file shortcuts?  Any thoughts are most appreciated.  Thanks!
>
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